The admissions process begins with a confidential call to one of our admissions specialists. An initial phone interview that lasts about 20 minutes will ascertain the client’s current condition and vital medical information. We also discuss issues such as length of stay, aftercare, and insurance coverage. We also collect insurance information so we can assist the client in determining what services would be covered. A review of the information determines whether the person would benefit from our treatment services. Once approved, a client can usually be scheduled for admission the same or following day. We help people begin treatment as soon as possible.
We are committed to transparency in the admissions process as part of our ethical standards. We make sure that clients understand what their insurance will cover and any financials for which they themselves may be responsible. We work to ensure no hidden costs surprise our clients after they enter treatment. We also discuss any other concerns they may have, including the length of their stay and transitional care.
We work with most insurance providers. We are in network with many insurance companies. But even if we are not in the network of your provider, they may still cover all or part of your treatment. Unfortunately, we are not currently able to accept Medicaid or Medicare. As a nonprofit organization, we also receive donations that fund scholarships to help defray the cost of treatment. Our admissions specialists will work with you to find a financial arrangement that suits your needs.
People can call for an admission screening anytime, day or night. Please keep in mind that most insurance companies do not have after hours or weekend staff available to quote benefits.